Tel: +81 3 6270 2288
Frequently Asked Questions
Q: How can I book the "Pokémon Hotel Adventure: The Power of Ten" Experience?
A: Please approach the Front Desk upon check-in to inquire about the available times for the experience. The activity is complimentary and is on a first-come first-served basis. Advanced reservations are not accepted.
Q: Is the experience available only in Japanese?
A: No. It is also available in English.
Q: How long does it take to complete the experience?
A: Between 60 and 90 minutes.
Q: Do I need to finish the experience at one time?
A: You may schedule an additional time should you wish to complete the experience later.
Q: Are five years old able to do the experience alone?
A: The experience is recommended for children between five and ten years old. Please note that children must be accompanied by an adult at all times throughout the duration of the experience.
Q: I have two children, can both of them do the experience at the same time?
A: Yes. Two children may do the experience at the same time.
Q: I have three children. Can all three do the experience?
A: No. Unfortunately, the experience is limited to two people and two sets of activity items are offered for use regardless of the number of guests.
Q: Can I receive the benefits and Pikachu hat and Pageboy Pikachu plush doll that was offered in the "Pokémon Hotel Adventure: The Power of Ten" room package?
A: No. The benefits and souvenirs are no longer available with the current program.
Q: Can I buy the Pageboy Pikachu plush dolls separately or at a specialty shop (i.e. Pokémon Center or department store)?
A: No. They are not for sale.