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Rooms & Suites Pokémon Hotel Adventure: The Power of Ten

Enquiries
Reservations Department
Tel: +81 3 6270 2288
Email: reservationptk@peninsula.com

Frequently Asked Questions

Q: How can I book the "Pokémon Hotel Adventure: The Power of Ten" room package?
A: You may book the room package through The Peninsula Tokyo’s reservation website or by calling our Reservation Department at +81 3 6270 2288.

Q: Is the experience available only in Japanese?
A: No. It is also available in English.

Q: When do I book the time to do the experience?
A: At check-in time.

Q: How long does it take to complete the experience?
A: Between 60 and 90 minutes.

Q: Do I need to finish the experience at one time?
A: You may schedule an additional time during your stay should you wish to complete the experience later.

Q: Are five years old able to do the experience alone?
A: Although children five years of age and older can do the experience, we recommend that children under 12 years of age are accompanied by an adult.

Q: I have two children, can both them do the experience at the same time?
A: Yes. The experience provides two souvenir Pikachu hats and two Pageboy Pikachu plush dolls per room package.

Q: How many people can stay in a room?
A: The room package is valid for up to three guests. A complimentary roll-away bed is included when requested. An additional guest may stay if he or she is under four years of age and does not require an extra crib or bed.

Q: I have three children. Can all three do the experience? Are we able to receive an extra souvenir Pikachu hat and Pageboy Pikachu plush doll?
A: No. Unfortunately the room package is only valid for two sets of each souvenir regardless of the number of staying guests. A second room needs to be reserved for the third child to do the experience and receive the souvenirs.

Q: Can I still receive the Pikachu hats and Pageboy Pikachu plush dolls if I do not do the experience during my stay?
A: Yes. As long as your stay is booked under the "Pokémon Hotel Adventure: The Power of Ten" room package you will receive the souvenirs regardless of whether or not you do the experience or not.

Q: Can I try the experience for an additional price if I am not a staying guest or if I am not booked under the "Pokémon Hotel Adventure: The Power of Ten" room package?
A: No. The only way to do the "Pokémon Hotel Adventure: The Power of Ten" experience is by booking the room package.

Q: Can I buy the Pageboy Pikachu plush dolls separately or at a specialty shop (i.e. Pokémon Center or department store)?
A: No. They are not for sale and exclusive to The Peninsula Tokyo for this particular room package.

PTK
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